FREE SHIPPING on Orders over $100  -  Always Free Gift Wrapping

Customer Care

PAYMENT OPTIONS:

We accept Visa, MasterCard, American Express and Discover. As our brick and mortar store is in MA, we are required to charge 6.25% sales tax on all orders shipped to MA addresses.  Once you complete the credit card information we will process your order and charge your card only when we ship. You will receive a confirmation and the tracking information for UPS and Priority Mail.

SHIPPING:

All online orders for Jewelry are shipped FREE. Jewelry under $50 is shipped First Class Mail. Gift Wrapping is always complimentary.


Other online orders are shipped UPS Ground or Priority Mail anywhere within the Continental US based on package weights. Our shipping charges are by weight, not merchandise cost and we work very hard to keep your shipping fees reasonable.

Crafty Yankee normally ships within 3-4 business days of receipt of your order. You will be notified immediately of any items that are out of stock along with the expected delivery date

Store Pickup is available:   Order on-line and pick up at Crafty Yankee. You pay nothing for shipping and you get to come visit our special store and have a smiling person greet you with your package. All gift wrapped and ready to give if you'd like! 

RETURN/EXCHANGE POLICY:

Since many of our items are handcrafted, it is important to read the descriptions carefully and please note variations that make each piece unique.  If you are not satisfied with your purchase, simply contact us by email or phone to alert us of the return. Repackage carefully, include the original sales or gift receipt and return the item no later than 14 days after purchase for a refund, or within 30 days for an exchange or store credit.  Shipping fees are non-refundable.

No returns will be accepted after 30 days unless the item is defective. Personalized, custom or seasonal items are not returnable.

GIFT WRAPPING:

If your order is a gift please let us know during checkout and we will not include a receipt in the package.

Our Gift wrapping is complimentary. Please indicate the occasion and you can count on us to wrap your gift appropriately and make it look special with a hand tied ribbon!

If you would like us to include a gift card please type the wording in the Comments section and we will handwrite it on a card for you.

GIFT CERTIFICATES & GIFT CARDS:

Gift Cards and e-Cards are a simple, thoughtful way to give someone a special Crafty Yankee shopping experience.  You may gift these with two choices.

We offer ELECTRONIC GIFT CERTIFICATES which can be sent to any e-mail address. The recipient receives it electronically and then prints their paper copy.  These can be redeemed on www.shopcraftyyankee.com or the gift recipient may redeem in the actual Lexington store. You may choose any amount, pay online and incur no shipping charges.

We also have real GIFT CARDS that are attractively boxed and can be mailed out with a personal handwritten note for no additional charge. You may choose the amount, pay online and incur no shipping charges.  These gift cards may only be used in the Lexington store location and not online. 

ORDERING ITEMS NOT LISTED ON THE WEBSITE:

We simply don't have the ability to list all the unique items featured in our Lexington store. If there is something you would like to order that you saw when you visited (or someone told you about), please email or call with a description. If the item is still available, we would be happy to take a picture and then process an order for you!

PRIVACY POLICY:

We value our customers’ privacy and only collect and use your personal information to operate the website and deliver the services you have requested. We do not sell or share your contact information with any other source and will not compromise your privacy in any way. All orders are processed through a secure server and encrypted to keep your information safe. We may only use your email information for the communication of special offers pertaining to Crafty Yankee and you may unsubscribe at any time.